GMB Solutions


Biography: Glen Bagnall, Principal
Glen has over 20 years experience in the customer service environment across multiple business sectors. He has managed projects, operational units, contact and shared service centres within the outsourcing, e-commerce, financial services, travel and leisure sectors. Glen has a strong track record of delivering change, significant performance improvement, benefit realisation and the development and implementation of effective operating procedures. He has a hands-on approach to management and the delivery of outcomes along with an appetite for challenges and opportunities to make a positive contribution to the growth of organisations.

Biography: Terry Bagnall, Office Manager
Terry spent 20 years within the Banking sector and whilst in the city, worked as part of the executive management support team. During the final 9 years, she worked within the customer service environment, running and managing large teams responsible for delivering excellent customer experience. Following a career break to pursue her interest in horticulture, Terry now supports the Principal and Associates of GMB Solutions in her role as Office Manager.


In addition to the core team we have through our network of highly experienced consultants access to Associates who bring further expertise, capability and capacity enabling GMB Solutions to scale up to meet your business needs.